Returns & Exchanges
We aim for you to be absolutely delighted with your purchase and therefore offer you 30 days to change your mind on any item purchased from this website. You may do this by using the form provided with your order or otherwise. We will provide a refund of all payment received (not including delivery upgrades), usually within 48 hours of receipt of the product. This will be made to the original payment method. For most payment methods it will take 3-5 working days for this to show on your statement.
Please ensure items from your order are suitable before wearing as we are unable to accept items which have been worn under our returns policy.
For UK orders under £1000, you may generate a free tracked and insured returns label on the Royal Mail website (opens in a new window). You can print this label and send it back at any local Post Office at no cost to yourself. It is also possible to have the label printed at Post Office using the QR code from the confirmation email. Please retain the proof of postage receipt. Unfortunately we are unable to provide a refund of return postage for returns through other methods, so we recommend printing the free postage label provided. For orders over £1000, please consult your receipt for details on how to return. For international returns, you will need to bear the cost of returns postage. Please ensure the watch is returned to us in an unworn, new condition with all the original packaging (manufacturer’s manual and guarantee if applicable). Please ensure items from your order are suitable before wearing as we are unable to accept items which have been worn under our returns policy. We reserve the right to make deductions for unnecessary damage caused to the product by yourself.
We are also able to offer an exchange to a different product if required, please specify this when returning your product.
Our returns address is as follows:
James Moore Jewellers
9 Warwick Road
In addition your watch is also covered under guarantee by the manufacturer. The guarantee length varies by each manufacturer but there is a minimum 1 year warranty provided by the manufacturer. This is often extended to 2 or more years for most manufacturers.
The guarantee covers the watch against working defects for the time period given. Under this guarantee the manufacturer must repair the item to working order free of charge, or failing that offer compensation for the purchase value. Full conditions and limitations of this guarantee are listed within the instructions or guarantee booklet provided by the manufacturer.
Items returned under guarantee will be assessed by the manufacturer for repair eligibility. Please note wear and tear to the case, bracelet or strap are NOT usually covered under the guarantee however we will try to assist where possible.
In the event of a failed guarantee repair, when the same issue occurs within 6 months of purchase, we will endeavour to offer a refund or replacement.
Please note the fault will need to be confirmed by the manufacturer before this is possible.