Delivery Information

 We operate a seven day delivery service – Choose a preferred delivery date and time at checkout (in-stock items only). We will book the appropriate courier to try our best to accomodate your request.

For same day dispatch, order any in stock item before 4PM Monday – Friday or 11:30AM Saturday.

Most orders arrive on the next postal day free of charge or you can upgrade to timed next day during checkout. Please see the table below for delivery methods and prices. All deliveries are insured and a signature may be required.

Order Value

£0 – £30.00

Cost

£4.99

Method

DPD Next Day OR Royal Mail Tracked 24

Timescale

Next Working Day*

Order Value

£30.01 – £300.00

Cost

FREE

Method

DPD Next Day OR Royal Mail Tracked 24

Timescale

Next Working Day*

Order Value

£300.00 +

Cost

FREE

Method

DPD Next Day OR Royal Mail Special Delivery

Timescale

Next Day Mon-Sun*

Order Value

ANY

Cost

£4.99

Method

(Sat/Sun) DPD Next Day OR Royal Mail Special Delivery

Timescale

Selected Day (Sat/Sun)*

Order Value

ANY

Cost

£7.99

Method

Pre 1PM (Mon-Sun) DPD Next Day OR Royal Mail Special Delivery

Timescale

Next Working Day Before 1PM*

Order Value

ANY

Cost

£12.95

Method

Pre 10:30AM (Mon-Sun) DPD Next Day OR Royal Mail Special Delivery

Timescale

Next Working Day Before 10:30AM*

 *subject to postal code and weather/other restrictions.

Click & Collect

 We now offer Click and Collect to over 10,000 UK Post Offices. Simply select the option during checkout and enter your postcode to find your closest Post Office. We will send the package using Royal Mail Tracked or Special Delivery (next day) and once your package is ready to collect an email will be sent from Royal Mail (proof of ID will be required). Please note it is not possible to use PayPal or Amazon checkout with this delivery option.

You are also able to select Click & Collect from our Kenilworth store too, simply choose this option at checkout, and we will notify you once your item is available for collection, usually the same day!

Next Day Delivery Information

Orders with all items in stock will be sent with next day services provided that this is selected during checkout. Some orders qualify for this free of charge and others require an upgrade fee to be paid. Please see the table above. You are advised to contact us on 01926 298499 if you have any special requirements.

Next day delivery is available for orders placed Monday-Friday before the 4pm cut-off. We will try our best to book the appropriate courier however in some rare cases, deliveries may be delayed for example due to adverse weather. Your payment must clear fully and pass our internal validations and security checks. We will endeavour to notify you by email or text message if there is an issue with your order.

Almost all UK postcodes qualify for next day delivery. However some remote locations (parts of Northern Ireland, Scottish Highlands and non UK mainland) may require an extra day. On rare occasions, we may find that we are unable to despatch your order due to stock or quality control issues. If that is the case you will be notified.

*Please note, while we use a next day delivery service, occasionally delays with the postage services (for example, severe weather) which are out of our control may delay deliveries. Deliveries do not take place on bank holidays.

Out of Stock Estimated Delivery Dates

We try to display an estimated delivery date on our products where possible. Next day delivery estimates are based on the order passing the above conditions. For items which are out of stock, we make an estimate based on the lead time for the product from the manufacturer plus the time taken to deliver with a next day service. We do not charge your order until we are about to despatch the item (PayPal and Amazon orders are charged immediately), and you may cancel (request a refund) at any time before the item is despatched. If there is an unforeseen delay on an out of stock item, which would affect our delivery estimate, we will send you an email to let you know.

International Shipping

We do ship internationally to over 100 countries around the world, with specific price and timescales available to view at checkout. Some brands may be restricted to some countries, due to brand imposed restrictions. For more information on international shipping and brand restrictions, please visit First Class Watches here.

Customs Duties & Taxes

All prices on our website include UK VAT at the current rate. For those visiting the UK, you may request a VAT refund form. This will allow you to claim back the VAT on your purchase when you leave the country (provided it is within 3 months of your purchase). Please contact us if you would like to request a form.