Terms and Conditions
InformationAt James Moore & Co, we strive to provide excellent service and answer all your questions. Here are some of the most frequently asked questions from our customers:
This website operates under the title James Moore & Co and is the property of James Moore Jewellers Limited.
We are based in the Midlands, United Kingdom.
We are official UK dealers for all the products on our website.
James Moore Jewellers Limited,
9 Warwick Road,
Kenilworth,
Warwickshire,
CV8 1HD,
United Kingdom.
Key Terms & Conditions
By placing an order on our website, you agree to our Terms and Conditions. Below is a summary of our core terms relating to purchases, delivery, and returns.
1. Order Acceptance and Contract Formation
Your receipt of an electronic order confirmation does not signify our final acceptance of your order, nor does it constitute a binding contract of sale. The contract of sale is only legally formed at the moment we dispatch the goods to you. We reserve the right to cancel or decline orders prior to dispatch due to security flags, stock discrepancies, or pricing errors.
2. Delivery and Transfer of Risk
We fulfill our contract by delivering your order to the nominated delivery address provided at checkout. Our couriers deliver to addresses, not strictly to named individuals. The risk of loss or damage passes to you the moment the item is delivered into the physical possession of a person at that address. We are not responsible for the internal security of your household, workplace or building.
3. Returns, Hygiene, and Diminished Value
Under the UK Consumer Contracts Regulations, you have the right to return standard (non custom) orders within 14 days. We exceed this by offering a 30 day returns policy as standard. Please review our returns policy page for full information. However, watches and jewellery are high-value, delicate items. To receive a full refund, items must be returned in pristine, unworn condition with all original tags, protective plastics, warranty cards, and packaging intact.
Diminished Value: If an item is returned with signs of wear, removed protective films, or micro-scratches, we reserve the right to make a deduction from your refund to reflect the diminished value of the goods.
Exemptions: For hygiene reasons, pierced jewellery (such as earrings) cannot be returned once the hygiene seal is broken. Bespoke items, engraved items, and watches where the bracelet has been custom-sized to your measurements prior to dispatch are also exempt from standard return rights.
4. International Orders and Customs
For items shipped outside of the United Kingdom, you are considered the importer of record. For some markets, we offer a duties and taxes inclusive service. Please review the delivery page and information during checkout to confirm if this is the case for your order. When duties and taxes are not included, the buyer is liable for all charges. First Class Watches is not liable for any delays caused by customs inspections or international postal services.
We are based in the Midlands, United Kingdom.
We are official UK dealers for all the products on our website.
James Moore Jewellers Limited,
9 Warwick Road,
Kenilworth,
Warwickshire,
CV8 1HD,
United Kingdom.
Key Terms & Conditions
By placing an order on our website, you agree to our Terms and Conditions. Below is a summary of our core terms relating to purchases, delivery, and returns.
1. Order Acceptance and Contract Formation
Your receipt of an electronic order confirmation does not signify our final acceptance of your order, nor does it constitute a binding contract of sale. The contract of sale is only legally formed at the moment we dispatch the goods to you. We reserve the right to cancel or decline orders prior to dispatch due to security flags, stock discrepancies, or pricing errors.
2. Delivery and Transfer of Risk
We fulfill our contract by delivering your order to the nominated delivery address provided at checkout. Our couriers deliver to addresses, not strictly to named individuals. The risk of loss or damage passes to you the moment the item is delivered into the physical possession of a person at that address. We are not responsible for the internal security of your household, workplace or building.
3. Returns, Hygiene, and Diminished Value
Under the UK Consumer Contracts Regulations, you have the right to return standard (non custom) orders within 14 days. We exceed this by offering a 30 day returns policy as standard. Please review our returns policy page for full information. However, watches and jewellery are high-value, delicate items. To receive a full refund, items must be returned in pristine, unworn condition with all original tags, protective plastics, warranty cards, and packaging intact.
Diminished Value: If an item is returned with signs of wear, removed protective films, or micro-scratches, we reserve the right to make a deduction from your refund to reflect the diminished value of the goods.
Exemptions: For hygiene reasons, pierced jewellery (such as earrings) cannot be returned once the hygiene seal is broken. Bespoke items, engraved items, and watches where the bracelet has been custom-sized to your measurements prior to dispatch are also exempt from standard return rights.
4. International Orders and Customs
For items shipped outside of the United Kingdom, you are considered the importer of record. For some markets, we offer a duties and taxes inclusive service. Please review the delivery page and information during checkout to confirm if this is the case for your order. When duties and taxes are not included, the buyer is liable for all charges. First Class Watches is not liable for any delays caused by customs inspections or international postal services.
We accept payment online and over the telephone by credit or debit card and payment by cleared cheque through the post. All payments online are processed securely using encryption and will appear on your statement as First Class Watches or your selected payment provider.
Our system operates so that your card payment is not processed until the day of the item dispatch (unless you pay with PayPal, Pay with Amazon, Apple Pay, Google Pay, Klarna, or finance options). Therefore, please ensure you have adequate funds in your account to cover the order. If we have a problem with your payment, we will inform you either by our email or telephone. It is recommended that you check your email often, and supply a telephone number we can contact you on easily if the order is urgent, as we may need to contact you before we can dispatch your order.
International orders can be placed through the First Class Watches checkout. If you are shopping from outside the UK, your credit or debit card company will exchange your currency automatically for Pounds Sterling to complete the transaction.
We accept VISA, Mastercard, Maestro, and American Express.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay in 3, Monthly finance.
Further information and Klarna’s user terms can be found here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.
Our system operates so that your card payment is not processed until the day of the item dispatch (unless you pay with PayPal, Pay with Amazon, Apple Pay, Google Pay, Klarna, or finance options). Therefore, please ensure you have adequate funds in your account to cover the order. If we have a problem with your payment, we will inform you either by our email or telephone. It is recommended that you check your email often, and supply a telephone number we can contact you on easily if the order is urgent, as we may need to contact you before we can dispatch your order.
International orders can be placed through the First Class Watches checkout. If you are shopping from outside the UK, your credit or debit card company will exchange your currency automatically for Pounds Sterling to complete the transaction.
We accept VISA, Mastercard, Maestro, and American Express.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay in 3, Monthly finance.
Further information and Klarna’s user terms can be found here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.
Although this web site is constantly being updated with new products and discontinued products being removed sometimes errors can be made. Please note manufacturers may occasionally update products and specifications may change at any time.
Where an item listed on this site has been discontinued or is out of stock we cannot adhere to our estimated delivery time, we will endeavour to send you an email or telephone call notifying you of this as soon as possible. However we always aim to please our customers and rely on our customers returning for future purchases and them to recommend us to friends and family. We also reserve the right to cancel any order where a mistake has been made with the pricing of a product.
Where an item listed on this site has been discontinued or is out of stock we cannot adhere to our estimated delivery time, we will endeavour to send you an email or telephone call notifying you of this as soon as possible. However we always aim to please our customers and rely on our customers returning for future purchases and them to recommend us to friends and family. We also reserve the right to cancel any order where a mistake has been made with the pricing of a product.
We can make no guarantee or promise with regards to the fit as this is normally a service which is provided where the wearer is present. Where there is some uncertainty to the wearer’s wrist size please consider having the bracelet sized locally by a competent jeweller (this shouldn’t be more than £5-£10). This service is offered as a courtesy to customers when they purchase a watch with an adjustable “link” bracelet from First Class Watches. We endeavour to size the bracelet prior to shipping based on the information you provide.
As the watch belongs to you, any links we remove will be included in the box of the watch upon delivery to you.
Watches sized by First Class Watches are still returnable under the returns policy. All original links must also be returned and the watch should be unworn.
Although we apologize for mistakes in sizing we offer no form of compensation due to sizing error.
Sometimes it may not be possible for us to size a watch directly. This includes cases where the manufacturer deems it necessary to return the watch to them for sizing (in which case this responsibility will lie with the customer), periods of extremely high demand, or times when a jeweller is unavailable due to absence or holiday. We will endeavour to contact you when we are unable to size a watch.
Generally, sizing reductions do not delay the shipment of a watch. Although, in certain circumstances sizing may delay an order by one working day.
If the watch requires extra links to be ordered these are usually free of charge however some watches such as 9ct gold watches, ceramic watches and watches requiring more than 2-4 links (supplier dependent) may be chargeable due to the raw materials or brand policies.
If we need to order links will delay your order, usually only a few working days if this is in stock and we will endeavour to inform you of any delays.
As the watch belongs to you, any links we remove will be included in the box of the watch upon delivery to you.
Watches sized by First Class Watches are still returnable under the returns policy. All original links must also be returned and the watch should be unworn.
Although we apologize for mistakes in sizing we offer no form of compensation due to sizing error.
Sometimes it may not be possible for us to size a watch directly. This includes cases where the manufacturer deems it necessary to return the watch to them for sizing (in which case this responsibility will lie with the customer), periods of extremely high demand, or times when a jeweller is unavailable due to absence or holiday. We will endeavour to contact you when we are unable to size a watch.
Generally, sizing reductions do not delay the shipment of a watch. Although, in certain circumstances sizing may delay an order by one working day.
If the watch requires extra links to be ordered these are usually free of charge however some watches such as 9ct gold watches, ceramic watches and watches requiring more than 2-4 links (supplier dependent) may be chargeable due to the raw materials or brand policies.
If we need to order links will delay your order, usually only a few working days if this is in stock and we will endeavour to inform you of any delays.
Under the Waste Electrical and Electronic Equipment (WEEE) Regulation 2006, upon purchase of a new item we accept to take back free of charge any waste electronics that have previously fulfilled the same function. We will then recycle the waste electronics and parts in an environmentally sound way.
This is part of the effort to reduce the disposal of WEEE as unsorted waste in European Union countries, and instead recycle that waste to the highest extent possible. All products displaying the crossed out wheeled bin symbol should be offered a recycling system upon purchase of a replacement.
This is part of the effort to reduce the disposal of WEEE as unsorted waste in European Union countries, and instead recycle that waste to the highest extent possible. All products displaying the crossed out wheeled bin symbol should be offered a recycling system upon purchase of a replacement.
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